As each device may require slightly different steps, the following is a general recommendation. More advice can be found online for your specific phone model.

For Android Devices 8+ and Greater:

• Hold down on the Voyent Alert app icon and select app info when it appears.
• Select Notifications, and look for a channel titled 'Critical Voyent Alerts DND'.
• Make sure that it is turned on, then tap on it.
• Ensure that it is not set to silent, and that 'ignore do not disturb' at the bottom of the channel settings is set to on.

For Android Devices 7:

• Go into settings and then notifications.
• Find Voyent Alert and toggle on 'Override Do Not Disturb'.

Or

• Go into settings, search for 'priority app list'.
• Ensure Voyent is enabled.