As each device may require slightly different steps, the following is a general recommendation. More advice can be found online for your specific phone model.
For Android Devices 8+ and Greater:
- Hold down on the Voyent Alert app icon and select app info when it appears.
- Select Notifications, and look for a channel titled 'Critical Voyent Alerts DND'.
- Make sure that it is turned on, then tap on it.
- Ensure that it is not set to silent, and that 'ignore do not disturb' at the bottom of the channel settings is set to on.
For Android Devices 7:
- Go into settings and then notifications.
- Find Voyent Alert and toggle on 'Override Do Not Disturb'.
Or
- Go into settings, search for 'priority app list'.
- Ensure Voyent is enabled.