Time Saving Features
Your Time Is BothScarce and Valuable
TemplateLibrary
Pre-designed templates help you get information out fast without errors. An extensive suite of default template styles can be used, customized, or created to meet your specific needs. Placeholders within the templates ensure that critical information is not left out of an alert. All templates are configurable and editable as part of the alert generation sequence.
Both emergency and day to day templates are included as part of the base subscription.
AlertScheduler
Increase your productivity by scheduling notifications ahead of time for pre-planned events such as road closers, watermain closures, trail closures, public works notices, or garbage day collection changes.
Alerts can be scheduled with start times, end times, or durations, and/or be subsequently revised by any alert administrator. Alerts can be created by one administrator and updated/revised by another and resent as new information becomes available or situations change.
Set up a recurring alert for events that happen regularly and at scheduled times. Warning notices will be sent to you prior to expiration of the recurring alert sequence.
Reporting& Analytics
Monitor and assess real-time insights with analytics built directly into the service. Easily forecast the number of estimated notifications to be sent by delivery channel and in a visualized in a map when previewing an alert.
Once sent, view the alert status, and monitor the delivery progress of your notification to assess the impact of your notification.
Ensure your message has been received and acknowledged in real time with read recipient confirmation when using the polling feature and easily filter through responses and export relevant details.
Reporting dashboards allow for all activities to be analyzed and audited easily for billing.
Multi-DepartmentIntegration
Cohesive, yet defined. Department by department branding and integration allows for various departments to use the same solution but be provided with unique issuer identifications tailored to their group.
Pre-built alert templates can be constructed for each department and quickly identified through dedicated search labels and tags in the template list. Each template can have customized visual branding identifiers unique across each issuer group.
Individual department usage can be tracked, and billing reports can be allocated accordingly.
AdministratorManagement
A user-friendly management interface is provided so that you can easily manage settings, roles, and data in a way that is effective for your organization.
- Customizable forms can be created to capture and organize relevant data
- Define role-based access for groups or individuals within your organization to manage notification flow.
- User status can be set to “on-hold” for temporary removal from the service.
- Ensure compliance and consent with provincial privacy legislation with a single click confirmation process.
Clearly Define Roles:
- Only issue informational alerts, emergency alerts, or both.
- Only issue messages to topic groups (Park Closure Notices, Service Interruption Advisories)
- Only issue alerts to a particular user group (Staff, City Council)
- Able to initiate alerts via mobile app (Fire Chief, First Responders)
TopicGroups
Segmenting with topic groups helps provide relevant messages to a targeted and engaged group. Create various topic groups such as:
- Road Closure Announcements
- Council Meeting Minutes
- Snow Removal Dates Reminder
- Recreation Announcements
- Team Notices
Recipients are automatically registered to receive notifications from all topic groups but can easily Opt-out of these informational notifications from their user profiles.
Test & TrainingEnvironments
To reduce the risk of accidentally sending out unplanned or practice alerts to the public, a fully isolated test and training environment is provided.
This environment allows for training to be carried out and acceptance testing to be performed on new features and software releases.
The training environment is colour coded and labelled differently to allow you to quickly identify which environment you are operating from.
Templates for training and testing are also prefaced with a “Training” or “Test” designation to avoid any confusion across Administrators logged into the system.
AccountCustomization
Custom Caller ID
Decrease screened or filtered out calls stemming from an unknown number or source with a custom Caller ID and Call Nametag at no additional cost. Once programmed all voice calls will show up with the custom Caller ID / Name associated with that number. Any auto call-back calls returned to the voice call alert will be directed to the programmed number.
Custom Welcome Message
Customize recipient login pages and account home pages with your branding. Clients can create and edit the messaging, provide contact information, add images and additional content such as privacy information.
Custom Registration Forms
For enterprise organizations, create a unique registration form to capture name, address, employee number, job title, department etc.
