Frequently Asked Questions

About Voyent Alert!

Voyent Alert! is a notification system that uses advanced geospatial technology to send personalized alerts about emergencies and day-to-day activities.

Rather than receive a generic message about an event taking place in your town, Voyent Alert! will provide detailed information that is relevant to you. Our alerts are able to provide necessary details including an event’s distance from you, maps of the impacted areas, and your next steps. This could be a reminder to move your car for street cleaning or step-by-step directions to the nearest evacuation shelter.

The result is that the message you receive provides the most important information, allowing you to make better, more informed decisions.

No.

The only information required to register is a postal code or address and a phone number or email address. No other personal information such as your name, address, or date of birth is required. Please see the Voyent Alert! Privacy Policy for more details.

No. You will not be charged to download the Voyent Alert! app or use this service.

No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected.

To identify which topics you woud like to subscribe to, visit the “My Topics” menu on your Voyent Alert! account or refer to our ‘Public Topic’ FAQ.

No. We have done away with usernames and passwords. Instead, the service uses a simple yet highly secure model called Two-Factor Authentication.

When you wish to log into your web-based account, go to our login page and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.

Federal and provincial services advise users about issues at a broader provincial or district level. These alerts provide general warnings in order to effectively notify the variety of users in their regions.  How the issue might impact you, specifically, might not always be immediately clear.

Voyent Alert! works on a more detailed level. We provide you with customized information including where the alert is relative to your location and your immediate next steps.

Additionally, as Voyent Alert! is administered at the community level it can be used for general day to day communications and local services.

No, Voyent Alert! is very simple to use.

When you first register helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen for assistance. Additional support can be found in our Frequently Asked Questions page or by submitting a question directly.

Voyent Alert! is a cloud-based service utilizing Canadian-based resources for operations and storage.

ICEsoft undertakes measures to ensure that Voyent Alert! is compliant with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).

We want you to know exactly what you are registering for. Here you will find more information about what Voyent Alert! is and what you can expect when using our service.

Registration for Voyent Alert!

Watch Our Registration Tutorial


You can register for the service in one of two ways:

1.  If you would like to use Voyent Alert! on your smart phone download and install the Voyent Alert! mobile application from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.

2. If you would like to receive Text, Email or voice call notifications visit our web-based registration page here. After you enter in an address, a registration code will be sent to you via the contact method you provided.  Once you enter the registration code, registration is complete.

Yes. Voyent Alert! Users are able to register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices.

However, each method needs to be independently registered.  For example, in order to receive alerts by both phone and email you would need to register twice, once for each method of contact.  

If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit our registration page at: https://ca.voyent-alert.com/vras/register.html

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.

To begin, go to the Voyent Alert! login page and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.

Yes.

Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use our web registration to receive email, voice calls or text alerts.

Yes.

Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like the Town Hall or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set.

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code.

 Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page.

If you would like to leave or delete Voyent Alert! you will need to login to Voyent Alert! or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’.

Once in ‘My Profile’ select unsubscribe. This will unregistered you from the system and you will no longer receive alerts or notifications.

Yes.  If you are outside of a Community’s borders you can still register to receive alerts.  Simply enter in the name of the Community, or an address inside the Community on the registration page to get started.  Once registered you can either move your “home” pin or create a new one for other locations of interest to you.

Interested in registering? Here you will find information about our quick and easy registration process.

Using Voyent Alert! Guidance and Support

If you are using a mobile app, login simply by opening up Voyent Alert! on your smart device.

For Text/SMS, Email and Voice users, go to our login page and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.


All alerts and notifications that affect you will be sent directly to your device through your selected method of communication (the app, phone, SMS/Text or email). To learn about the alert simply open up the message or answer your phone.

However, if you would like to review the alert after the initial notification please use the following steps:

Voyent Alert App Users: Open the Voyent Alert! App and select the button on the bottom left of the screen (showing an exclamation point inside of a square). Then select the alert you would like to see.

Text/Email Users: Follow the “Full Details” link sent in the initial notification. This will take you directly to alert.  If you are no longer able to access the initial notification, login to your account here and select ‘Notifications’ in the top right hand corner of the screen.

Voice Users: Login to your account here. Once you have logged in select ‘Notifications’ in the top right hand corner of the screen.

Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system  click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.

To add a new location simply click and hold a spot on the map and a popup window will appear allowing you to label the new location. Alternatively, you can enter in an address through the “Add Location” button in the top right of the screen or click on a location already shown on the map.


Press and hold the name or icon for the location you would like to move.  

Once selected drag and drop the icon to the correct location.


Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system  click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.

Select the name or icon for the location you would like to delete. Once it has been selected, press the trash can image located at the bottom of the pop-up window.


Topics are categories of informational alerts, that you can choose whether you would like to receive them. For example, a Topic may be “Town Events”. If you are not interested in this type of notification you can unsubscribe.

Please refer to the linked FAQ to see how you can unsubscribe from a topic.

You are not able to unsubscribe from any form of critical or emergency alert.  

Open your Voyent Alert! app or login to your Voyent Alert! account.

Once in the system hit the Menu button located in the top left (shown as three horizontal lines), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to follow. Once a blue check mark appears, select save and you will receive notifications from that topic.


Open your Voyent Alert! app or login to your Voyent Alert! account.

Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to unfollow. Once the blue check mark disappears, select ‘Save’ and you will no longer receive notifications from that topic.


If you choose to, you have the option to add your name to your account. Adding a name allows your community’s administrators to see who is responding to a question included in an alert. For example, this is helpful in situations where the community is trying to identify who may need assistance evacuating. Your name will only be used by the Voyent Alert! Administrators of the regions you have subscribed to.

To add your name to your profile, open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Profile”. Once in “My Profile” add your details and select save.


Voyent Alert! uses your location in order to provide the most accurate information in an emergency.  If you are using the mobile app, sharing your location allows the system to identify if you enter an area with an active alert and send you the associated notification. If you choose to not share your location, you will still receive alerts that impact your selected “My Locations” (i.e. Home, Work, etc.).

Recently, phone companies have taken extra measures to ensure your privacy. This includes sending frequent requests to confirm your approval for apps to use your location.  As the Voyent Alert! mobile app can use your location, you may see this warning appear for Voyent Alert!.

Voyent Alert! uses your location in order to provide the most accurate information in an emergency.  If you are using the mobile app, sharing your location allows the system to identify if you enter an area with an active alert and send you the associated notification.

No.

Provided you are connected to a mobile service or can access your email, the alerts will get to you wherever you are, even if you are outside your town or region.

Yes. Voyent Alert! uses a “silent notification” mode on mobile devices so the app can be closed at anytime.

While each phone is slightly different, we recommend the following:

On your mobile device, go to your settings page and select “Voyent Alert!”. Then select the “Notifications” option. Then, check that that “Allow Notification” toggle is on and green.

While we also recommend that you have “Lock Screen”, “Notification Centre” and “Banners” all checked, editing these will specify how you see notifications when the app is closed.

There are a few ways to change the notification sounds on your device. While each phone is slightly different, we recommend checking the following:

  • Unmute your phone: The Mobile App will sound, only if your phone’s sound is on.
  • Turn on sound for the App: To check this on Apple devices, go to your settings page and select “Voyent Alert!” followed by “Notifications”. Then, check that that “Sounds” toggle is on and green. This will allow the notifications to sound.
  • Change the text tone for a Voyent Alert! Contact:  Some individuals may chose to add Voyent Alert! as a recognized contact in their phonebook. As some phones will create (or mute) different ringtones for specific contacts, we recommend checking the contact’s information to see if the ringtone is on. To do this, go to your phone’s contact menu, select the Voyent Alert! contact, and then hit edit. Make sure that both the ringtone and text tone are set to sound that you recognize.

At this time there is no method for an individual app user to delete alerts. Voyent Alerts can only be ended by the issuing community at which time it will be moved to appear under the ended tab on your App. Until an alert is ended it will appear beneath the active alerts on your App. 

However, to help identify which alerts you have already read the App changes the colour of opened notifications to a muted/darker shade or red or yellow.  

Voyent Alert! allows your community’s administrators to ask a question in an alert. For example, the alert may ask if you need assistance evacuating or if you have any information regarding a local crime watch incident.  

To answer the question on the Voyent Alert! App or Email, select the “Respond” button at the bottom of alert message and choose your answer.  SMS/Text Users will have to open the link at the bottom of the message before they are able to respond. At this time, the question feature is unavailable for Voice Calls.



You are able to edit or change your response as many times as you would like, by repeating the process and ‘re-answering’ the question.

How you transfer Voyent Alert! depends on the type of device you use. While your individual phone may require something slightly different, we recommend the following:

Apple/ iOS Devices: To transfer your existing app and related Voyent Alert! account to a new iOS device you must first backup your phone and restore the backup to the new device. This will transfer both the Voyent Alert! app and your related user account data to the new device.  Information on how to do this can be found on the iOS backup page on the Apple Support Website

Android Devices:  To transfer your existing app and related Voyent Alert! account to a new Android device you must first backup your phone and restore the backup to the new device using a 3rd party Android backup/restore service. This should transfer both the Voyent Alert! app and your related account data to the new device.

From the first time you open Voyent Alert!, we hope that you see how easy it is to use. However, we appreciate that at times it can be helpful to read instructions. Here you will find simple and clear explanations for how to use Voyent Alert!