Welcome to Voyent Alert!, the enriched communication platform that will not only keep you safe and alert, but also informed of local events and disruptions that can reduce your day-to-day stress and help you make better, more informed decisions.
You can be immediately notified the moment a critical and potentially life-threatening incident occurs, such as when a fire breaks out close to your home, or when a major disaster occurs that requires evacuation of your current location. These enriched alerts can contain essential safety information, including map directions of optimal evacuation routes.
Voyent Alert! also helps make your life easier and reduces day-to-day stress, as it can notify you about issues that impact where you live, such as changes to garbage pickup schedules for your neighbourhood, an accident that is causing severe traffic backups along a route you normally commute, or even a closure of one of your favourite parks.
You have the power to define which communications you receive, on which devices, and for as many locations as you need.
Please note that the alerts you receive are dependent on what your municipal or governmental administrator generates, so you may receive day-to-day notifications, but you also may not.
Registration is completely free, easy to do, and completely anonymous. You won’t have to worry about usernames, passwords, or the protection of your personal data. The Voyent Alert! platform is designed to give you the power to choose which communications you want to receive, and you can opt in or out at any time.
Voyent Alert! keeps you safe and gives you the information you need to reduce everyday stress. We’ve created the video below to give you an overview of the many benefits these enriched communications offer to you.
Registration is FREE, simple and anonymous.
Mobile App Users:
Download and install the Voyent Alert! app from the Apple App or Google Play stores.
Email, Text or Voice Dial Users:
Register online to receive email, voice or text-based alerts.
No mobile phone or access to internet? You can utilize access points either at a library, city administration services, or through a friend or family member.
Register for your account by selecting your region on a map and receive immediate emergency alerts or day-to-day notifications for your geographical regions of choice.
Click here to view Voyent Alert’s Terms & Conditions.
Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.
Voyent Alert! allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.
Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.
Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling You can register for all or one of them.
Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).
Both mobile applications and web-based accounts provide access to an unsubscribe feature accessed via the menu icon on the top right of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.
Voyent Alert! is a notification system that uses advanced geospatial technology to send personalized alerts about emergencies and day-to-day activities.
Rather than receive a generic message about an event taking place in your town, Voyent Alert! will provide detailed information that is relevant to you. Our alerts are able to provide necessary details including an event’s distance from you, maps of the impacted areas, and your next steps. This could be a reminder to move your car for street cleaning or step-by-step directions to the nearest evacuation shelter.
The result is that the message you receive provides the most important information, allowing you to make better, more informed decisions.
No. You will not be charged to download the Voyent Alert! app or use this service.
No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected.
To identify which topics you woud like to subscribe to, visit the “My Topics” menu on your Voyent Alert! account or refer to our ‘Public Topic’ FAQ.
ICEsoft actively works with the relevant government agencies to stream their content, and augment it where appropriate or useful. In general these services work at a macro level advising users about issues that might be going on at a state, county, or district level. How they might impact and end user might not always be immediately apparent.
The majority of EAS alerts originate from the National Weather Service in response to severe weather events, but an increasing number of state, local, territorial, and tribal authorities also send alerts. In addition, the NOAA Weather Radio All Hazards network, the only federally-sponsored radio transmission of warning information to the public, is part of the EAS.
Voyent Alert! works at a much more refined level, providing users with greater context as to where they are relative to the alert incident and customizing the relevant data for the end user. Alert notifications are engineered to accommodate moving incidents as well as moving users, so notifications can be triggered given the recipients proximity to an alert event.
Voyent Alert! is also administered at the community level and can be used for general day to day communications and local services (i.e. 311 features) as well as for sending out critical incident advisories.
No, Voyent Alert! is very simple to use.
When you first register helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen for assistance. Additional support can be found in our Frequently Asked Questions page or by submitting a question directly.
Voyent Alert! is a cloud-based service utilizing Canadian-based resources for operations and storage.
ICEsoft undertakes measures to ensure that Voyent Alert! is compliant with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).
If you choose to give Voyent Alert! permission, you can receive emergency alerts on your device when Do Not Disturb Mode is turned on. This will give permission for all alerts and notifications to be sent to your device at any time. We recommend turing this feature on to ensure you get critical alerts in the evening.
If you receive alerts through a iOS or Apple Mobile App:
If you receive alerts through an Android Mobile App:
If you receive your alerts via SMS/Text Messaging:
You can register for the service in one of two ways:
1. If you would like to use Voyent Alert! on your smart phone download and install the Voyent Alert! mobile application from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.
2. If you would like to receive Text, Email or voice call notifications visit our web-based registration page here. After you enter in an address, a registration code will be sent to you via the contact method you provided. Once you enter the registration code, registration is complete
Yes. Voyent Alert! Users are able to register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices.
However, each method needs to be independently registered. For example, in order to receive alerts by both phone and email you would need to register twice, once for each method of contact.
If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit our registration page at: https://ca.voyent-alert.com/vras/register.html.
Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.
To begin, go to the Voyent Alert! login page and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.
Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.
Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use our web registration to receive email, voice calls or text alerts.
Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like the Town Hall or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set.
Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page.
If you would like to leave or delete Voyent Alert! you will need to login to Voyent Alert! or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’.
Once in ‘My Profile’ select unsubscribe. This will unregistered you from the system and you will no longer receive alerts or notifications.
If you signed up to receive email alerts on our registration page and didn’t receive an email with a four-digit verification code, we recommend you try the following:
For information on how to add an email to your email contact list, please refer to the following help pages:
If you are unable to resolve this issue, please email firstname.lastname@example.org
If you signed up to receive SMS or text alerts on our registration page and didn’t receive a text message with a verification code, we recommend you try the following:
If you signed up to receive Voice Call alerts on our registration page and didn’t receive a phone call finalizing your registration, we recommend you try the following:
Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.
Unfortunately, you can only subscribe to one region on the mobile app at this point in time, but you can still receive alerts from BOTH a town/city plus a regional district across different channels.
Here is how:
Mobile App: Register to receive alerts from your town or city (e.g. City of Merritt) via Google Play or Apple App Store.
Text, Email, or Phone: Register here to receive alerts from your regional district (e.g. TNRD).
Please note each method needs to be independently registered. For example, in order to receive alerts by both phone and email you would need to register twice, once for each method of contact.
* If you were already registered to the regional district on mobile app, we recommend unsubscribing and re-registering your city/town. For instructions on how to unsubscribe visit here.
We are working towards having multiple regions accessible in the app, and this will be coming soon.
If you are using a mobile app, login simply by opening up Voyent Alert! on your smart device.
For Text/SMS, Email and Voice users, go to our login page and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.
All alerts and notifications that affect you will be sent directly to your device through your selected method of communication (the app, phone, SMS/Text or email). To learn about the alert simply open up the message or answer your phone.
However, if you would like to review the alert after the initial notification please use the following steps:
Voyent Alert App Users: Open the Voyent Alert! App and select the button on the bottom left of the screen (showing an exclamation point inside of a square). Then select the alert you would like to see.
Text/Email Users: Follow the “Full Details” link sent in the initial notification. This will take you directly to alert. If you are no longer able to access the initial notification, login to your account here and select ‘Notifications’ in the top right hand corner of the screen.
Voice Users: Login to your account here. Once you have logged in select ‘Notifications’ in the top right hand corner of the screen.
Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.
To add a new location simply click and hold a spot on the map and a popup window will appear allowing you to label the new location. Alternatively, you can enter in an address through the “Add Location” button in the top right of the screen or click on a location already shown on the map.
Press and hold the name or icon for the location you would like to move.
Once selected drag and drop the icon to the correct location.
Select the name or icon for the location you would like to delete. Once it has been selected, press the trash can image located at the bottom of the pop-up window.
Topics are categories of informational alerts, that you can choose whether you would like to receive them. For example, a Topic may be “Town Events”. If you are not interested in this type of notification you can unsubscribe.
Please refer to the linked FAQ to see how you can unsubscribe from a topic.
You are not able to unsubscribe from any form of critical or emergency alert.
Open your Voyent Alert! app or login to your Voyent Alert! account.
Once in the system hit the Menu button located in the top left (shown as three horizontal lines), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to follow. Once a blue check mark appears, select save and you will receive notifications from that topic.
Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Topics”. Hit the ‘subscribed’ box on the left of the screen for any of the topics you would like to unfollow. Once the blue check mark disappears, select ‘Save’ and you will no longer receive notifications from that topic.
If you choose to, you have the option to add your name to your account. Adding a name allows your community’s administrators to see who is responding to a question included in an alert. For example, this is helpful in situations where the community is trying to identify who may need assistance evacuating. Your name will only be used by the Voyent Alert! Administrators of the regions you have subscribed to.
To add your name to your profile, open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system hit the Menu button located in the top left (shown as three horizontal bars), then select “My Profile”. Once in “My Profile” add your details and select save.
Recently, phone companies have taken extra measures to ensure your privacy. This includes sending frequent requests to confirm your approval for apps to use your location. As the Voyent Alert! mobile app can use your location, you may see this warning appear for Voyent Alert!.
Voyent Alert! uses your location in order to provide the most accurate information in an emergency. If you are using the mobile app, sharing your location allows the system to identify if you enter an area with an active alert and send you the associated notification.
Provided you are connected to a mobile service or can access your email, the alerts will get to you wherever you are, even if you are outside your town or region.
Yes. Voyent Alert! uses a “silent notification” mode on mobile devices so the app can be closed at anytime.
While each phone is slightly different, we recommend the following:
On your mobile device, go to your settings page and select “Voyent Alert!”. Then select the “Notifications” option. Then, check that that “Allow Notification” toggle is on and green.
While we also recommend that you have “Lock Screen”, “Notification Centre” and “Banners” all checked, editing these will specify how you see notifications when the app is closed.
There are a few ways to change the notification sounds on your device. While each phone is slightly different, we recommend checking the following:
At this time there is no method for an individual app user to delete alerts. Voyent Alerts can only be ended by the issuing community at which time it will be moved to appear under the ended tab on your App. Until an alert is ended it will appear beneath the active alerts on your App.
However, to help identify which alerts you have already read the App changes the colour of opened notifications to a muted/darker shade or red or yellow.
Voyent Alert! allows your community’s administrators to ask a question in an alert. For example, the alert may ask if you need assistance evacuating or if you have any information regarding a local crime watch incident.
To answer the question on the Voyent Alert! App or Email, select the “Respond” button at the bottom of alert message and choose your answer. SMS/Text Users will have to open the link at the bottom of the message before they are able to respond. At this time, the question feature is unavailable for Voice Calls.
You are able to edit or change your response as many times as you would like, by repeating the process and ‘re-answering’ the question.
How you transfer Voyent Alert! depends on the type of device you use. While your individual phone may require something slightly different, we recommend the following:
Apple/ iOS Devices: To transfer your existing app and related Voyent Alert! account to a new iOS device you must first backup your phone and restore the backup to the new device. This will transfer both the Voyent Alert! app and your related user account data to the new device. Information on how to do this can be found on the iOS backup page on the Apple Support Website.
Android Devices: To transfer your existing app and related Voyent Alert! account to a new Android device you must first backup your phone and restore the backup to the new device using a 3rd party Android backup/restore service. This should transfer both the Voyent Alert! app and your related account data to the new device.
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